AI powered call center quality Assurance
Augment & Automate Your Quality Monitoring Program with Artificial Intelligence
Only 2% of customer interactions are being reviewed in most businesses. Now, you can evaluate 100% of your calls without keyword searches or complex speech analytics systems.
Voxjar is powered by OpenAI’s Large Language Models, so you simply enter your questions and automatically get high quality evaluations at scale.
VOXJAR Integrates With
Your evaluators should be changing agent behavior.
Not doing data entry.
Only 2%
20+ hrs
0
- Free Call Center Quality Assurance Software
Fully featured QA software - at no cost
We want you to use Voxjar’s AI evaluator, so we decided to give our entire quality assurance platform away for free.
Team friendly with easy data collection, auto work assignment, reporting, and native AI to augment or automate your quality monitoring.
It’s the perfect transition away from spreadsheets and overpriced tools into AI evaluations, with minimal investment.
- Artificial Intelligence For Quality Assurance
Automated call evaluations with AI
Augment or automate call scoring using your existing scorecards or Voxjar templates.
No specialty queries or keyword searches needed with our natively integrated Large Language Models.
Simply save your scorecard and click a button to generate a high quality AI evaluation.
Fully automate QA with Voxjar’s powerful integrations.
- Free Call Center Quality Assurance Software
Fully featured QA software - at no cost
Speech analytics has been making big promises for over a decade and only delivering on them if your budget is big enough and your timeline long enough.
Fully automated call evaluations* and scorecards** are at the top of that list.
*After 12 months of building complex search queries, after investing heavily in a dedicated analytics team, and if you exclude subjective questions.
**If you change your definition of a scorecard.
Want to see what an AI evaluation looks like? We'll give you one for free.
Just drag and drop a call recording, select a scorecard template, and you’re done.
Don’t worry, we encrypt and protect any data sent to us, and will purge it if you decide not to use Voxjar.
- INTEGRATIONS
Integrate with the platforms you use
Voxjar integrates with cloud storage providers, FTP servers, and popular telephony platforms to make data collection automatic and controllable.
Each integration pulls call recordings and metadata according to the rules that you set so we’re only working with the data that you want.
We regularly add new integrations. Let us know if you don’t see your platform.